Shipping & Returns FAQ

At Genesis Sneaker Boutique, we are committed to delivering your orders quickly and efficiently. Below, you'll find answers to common questions regarding our shipping policies and return policies.

For any further inquiries, please contact support@genesisbtq.com.

SHIPPING POLICY

What shipping options do you offer?

We offer three shipping methods:

• Economy Shipping – $5.99 (FREE on orders over $100)
  • Delivery time: 3-5 business days after shipment
• Expedited Shipping – $19.99 (FREE on orders over $300)
  • Delivery time: 2-3 business days after shipment
• Next Day Shipping – $39.99 (FREE on orders over $700)
  • Delivery time: 1-2 business days after shipment

How long does it take to process my order?

All orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking details.

Do you ship internationally?

Currently, we only ship within the United States. We plan to expand our shipping destinations in the future.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this to monitor your shipment’s progress on the carrier's website.

What if my package is delayed or lost?

If your package is delayed beyond the estimated delivery time or appears lost, please email support@genesisbtq.com with your order number. We will assist you in contacting the shipping carrier to resolve the issue.

RETURNS & EXCHANGES POLICY

What is your return and exchange policy?

 ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES. 
As a resell marketplace, we do not accept returns or exchanges on any items.

What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, contact us at support@genesisbtq.com within 7 days of delivery. Include:

- Your order number
- A detailed description of the issue
- Photos of the item received

We will review your case and work towards a resolution.

Can I cancel or modify my order after placing it?

Once an order is placed, it cannot be canceled or modified. Please double-check your details before completing checkout.

Do you offer warranties on products?

We do not provide warranties on any products. All items are sold as-is, and we guarantee authenticity through our verification process.

How can I contact customer support?

For any concerns regarding your order, email us at support@genesisbtq.com. We strive to respond within 24-48 hours on business days.