Terms And Conditions

Effective Date: February 9, 2025
Last Updated: April 22, 2026

Welcome to Genesis Sneaker Boutique ("Genesis Sneaker Boutique LLC," "we," "us," or "our"). By accessing or purchasing from our website, www.genesisbtq.com (the "Site"), you agree to comply with and be bound by the following Terms of Service (the "Terms"). These Terms apply to all users of the Site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

If you do not agree to these Terms, please do not use our Site or services.

1. GENERAL TERMS

By using this Site, you represent that you are at least the age of majority in your state or province of residence. If you are under the age of majority, you must obtain permission from your legal guardian to use our Site.

We reserve the right to refuse service to anyone for any reason at any time.

2. ACCOUNT REGISTRATION & RESPONSIBILITY

You may be required to create an account to access certain features of the Site. If you create an account, you are responsible for maintaining the confidentiality of your login information and restricting access to your account. You agree to accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts suspected of fraudulent activity, violation of these Terms, or unauthorized use.

3. AUTHENTICITY GUARANTEE

All products sold on Genesis Sneaker Boutique are 100% authentic. We conduct rigorous authentication processes to ensure all sneakers and apparel are genuine and meet our high-quality standards.

We are not responsible for variations in manufacturing, minor cosmetic flaws, or sizing issues, as these are determined by the manufacturer and do not constitute a defect or authenticity concern.

4. NO RETURNS, NO EXCHANGES, ALL SALES FINAL

Due to the nature of our business and the collectible value of sneakers and apparel, all sales are final. We do not offer returns, exchanges, or cancellations for any reason, including but not limited to:

Ordering the wrong size
Change of mind
Minor manufacturing defects
Fit or comfort issues

Please review your order carefully before confirming your purchase.

If there is an issue with an order you placed, please contact us at support@genesisbtq.com with your order number and a detailed description of your concern. While we do not offer returns or exchanges, we will do our best to assist you in resolving any issues related to your purchase.

5. ORDER CANCELLATION POLICY

Once an order is placed, it cannot be canceled or modified. Please ensure all information, including size, shipping address, and payment details, is correct before completing your transaction.

6. PAYMENT & FRAUD PROTECTION

We accept payments via major credit cards, PayPal, and other secure payment gateways. All transactions are subject to fraud screening.

Fraudulent Orders: If we detect fraud, suspicious activity, or chargeback abuse, we reserve the right to:

Cancel the order
Permanently ban the customer from future purchases
Take legal action and report fraudulent activity to authorities

Chargebacks and fraudulent claims will be investigated thoroughly. If a chargeback is filed fraudulently, we will dispute it and may pursue legal action for financial damages.

7. SHIPPING & DELIVERY

Processing Time:

Orders are processed within 1-2 business days (excluding weekends and holidays). Shipping times depend on your location and the selected shipping method.

Lost or Stolen Packages:

We are not responsible for lost, stolen, or misdelivered packages once they have been handed over to the carrier. If your package is marked as delivered but you have not received it, you must contact the shipping carrier directly.

Shipping Address Issues:

We only ship to the address provided at checkout. If an incorrect or incomplete address is provided, we are not responsible for lost or undeliverable packages.

8. PRODUCT AVAILABILITY & PRICING

Prices and availability of products are subject to change without notice. We reserve the right to limit the sale of products to any person, geographic region, or jurisdiction.

We are not responsible for typographical errors, incorrect pricing, or incorrect product descriptions. If an error is found, we reserve the right to cancel an order or correct the mistake before processing the order.

9. INTELLECTUAL PROPERTY RIGHTS

Genesis Sneaker Boutique LLC is a resell marketplace and does not claim ownership of the brands, trademarks, or logos of the products we sell. All trademarks, brand names, and logos appearing on our Site are the property of their respective owners.

We are not affiliated with, endorsed by, or officially associated with any of the brands we carry unless explicitly stated. All product descriptions, images, and other content related to third-party brands are used solely for the purpose of accurately describing and reselling those products.

However, all content created specifically by Genesis Sneaker Boutique LLC, including but not limited to our website design, logos, written descriptions, and original images, remains our exclusive intellectual property and may not be copied, reproduced, or distributed without our explicit written permission.

10. USER-SUBMITTED CONTENT

By submitting any content, including but not limited to photographs, videos, reviews, or testimonials ("User Content"), to Genesis Sneaker Boutique LLC, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that:

You own or have the necessary rights to the User Content.
The User Content is accurate and not misleading.
The use of the User Content does not violate these Terms or any applicable laws.

We reserve the right to remove or edit User Content but are not obligated to do so.

11. GOVERNING LAW & DISPUTE RESOLUTION

These Terms shall be governed and interpreted in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.

In the event of a dispute, you agree to resolve the matter exclusively through binding arbitration or in a court located in New Jersey. You waive any right to participate in a class-action lawsuit or class-wide arbitration.

12. MODIFICATIONS TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms at any time without prior notice. It is your responsibility to check this page periodically for updates. Your continued use of our Site following any changes constitutes acceptance of those changes.