Frequently Asked Questions (FAQ)

Welcome to the Genesis Sneaker Boutique FAQ section. Here, we've compiled answers to common questions to assist you. If you have further inquiries, please don't hesitate to contact us at support@genesisbtq.com.

General Information

Q1: What is Genesis Sneaker Boutique?

Genesis Sneaker Boutique is a premier reseller of authentic sneakers and apparel. We specialize in offering a curated selection of exclusive and limited-edition products for sneaker enthusiasts.

Q2: Are all your products authentic?

Yes, all our products are 100% authentic. We conduct rigorous authentication processes to ensure the genuineness of every item we sell.

Q3: Do you have a physical store location?

Yes, our physical store is located at 3710 US-9, C104, Freehold, NJ 07728. We welcome you to visit us during our business hours.

Ordering and Payment

Q4: What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal.

Q5: Can I change or cancel my order after it's been placed?

Once an order is placed, it cannot be canceled or modified. Please review your order carefully before finalizing your purchase.

Q6: How can I track my order?

After your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress on the carrier's website.

Shipping Information

Q7: What shipping options do you offer?

We offer the following shipping methods:

• Economy Shipping: $5.99 (FREE for orders over $100). Delivery within 3-5 business days after shipment.

• Expedited Shipping: $19.99 (FREE for orders over $300). Delivery within 2-3 business days after shipment.

• Next Day Shipping: $39.99 (FREE for orders over $700). Delivery within 1-2 business days after shipment.

Q8: Do you ship internationally?

Currently, we only ship within the United States. We plan to expand our shipping destinations in the future.

Q9: What should I do if my package is delayed or lost?

If your package is delayed beyond the estimated delivery time or appears lost, please contact us at support@genesisbtq.com. We will work with the carrier to resolve the issue promptly.

Returns and Exchanges

Q10: What is your return and exchange policy?

All sales are final. We do not accept returns or exchanges. Please review your order carefully before completing your purchase.

Q11: What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please email us at support@genesisbtq.com within 7 days of delivery. Include your order number and a description of the issue, and we'll assist you in resolving it.

Product Information

Q12: How do you ensure the authenticity of your products?

Our team of experts conducts thorough inspections and verifications to ensure that every product we sell is authentic. We stand by the quality and authenticity of our merchandise.

Q13: Do you restock sold-out items?

Restocks depend on product availability and demand. We recommend subscribing to our newsletter and following us on social media for updates on restocks and new arrivals.

Account and Newsletter

Q14: Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track orders, save shipping information, and receive updates on new releases and promotions.

Q15: How can I subscribe or unsubscribe from your newsletter?

To subscribe, enter your email address in the subscription box at the bottom of our homepage. To unsubscribe, click the "unsubscribe" link at the bottom of any of our emails.

We hope this FAQ section addresses your questions. For further assistance, please contact us at support@genesisbtq.com.