Privacy Policy

Effective Date: February 9, 2025
Last Updated: February 9, 2025

At Genesis Sneaker Boutique LLC ("Genesis Sneaker Boutique," "we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.genesisbtq.com (the "Site").

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

We collect different types of information to provide and improve our services.

A. Personal Information You Provide

When you interact with our Site, we may collect:

Contact Information: Name, email, phone number, and shipping/billing addresses.
Account Details: If you create an account, we collect login credentials.
Payment Information: We do not store your full payment details, but third-party payment processors (e.g., PayPal, Stripe) handle transactions securely.
Order History: Purchases, returns, and transaction records.
Customer Support: If you contact us for support, we collect details related to your inquiry.

B. Information We Collect Automatically

When you visit our Site, we automatically collect:

Device & Browser Data: IP address, device type, browser type, operating system.
Usage Data: Pages viewed, time spent on the Site, and referral sources.
Location Data: If enabled on your device, we may collect approximate geolocation.

C. Information from Third Parties

We may collect data from:

Social Media: If you log in via Facebook, Google, or other platforms, we receive public profile data.
Marketing & Advertising Partners: We may receive insights about customer preferences.

2. How We Use Your Information

We use your data to:
- Process Orders & Deliver Products: Fulfilling purchases, shipping, and order confirmations.
- Authenticate Transactions: Prevent fraud, verify identity, and secure payments.
- Improve User Experience: Personalizing content and improving website functionality.
- Marketing & Promotions: Sending updates, offers, and exclusive sneaker drops (with opt-out options).
- Customer Support: Responding to inquiries and providing assistance.
- Legal Compliance: Meeting obligations such as tax reporting and fraud prevention.

3. How We Share Your Information

We never sell your personal data. However, we may share information with:

- Payment Processors: Secure transaction handling (PayPal, Stripe, etc.).
- Shipping & Logistics Partners: Order fulfillment and delivery tracking (UPS, FedEx, USPS).
- Analytics & Advertising Providers: Google Analytics, Facebook Ads, and similar services help us optimize performance.
- Law Enforcement & Legal Obligations: If required by law or to prevent fraud.

We only share necessary data with trusted third parties and require them to protect your information.

4. How We Protect Your Information

We take security seriously and implement:
- Encryption & Secure Payment Processing: SSL encryption to protect transactions.
- Access Restrictions: Only authorized personnel handle sensitive data.
- Fraud Detection & Monitoring: Active monitoring to prevent unauthorized access.

While we use industry-standard safeguards, no online system is 100% secure. Please take precautions when sharing personal information online.

5. Your Privacy Rights & Choices

A. Managing Your Data

- Update Account Information: You can modify your details in your account settings.
- Marketing Preferences: Opt out of promotional emails anytime via unsubscribe links.
- Delete Your Data: Request account/data deletion by contacting support@genesisbtq.com.

B. Cookies & Tracking Technologies

We use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features may not work properly.

6. Third-Party Services & External Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal data.

7. User-Generated Content & Media Submissions

If you submit photos, videos, reviews, or testimonials to Genesis Sneaker Boutique, you grant us permission to:

- Use your content for promotional purposes (website, social media, marketing materials).
- Modify and distribute your content without additional approval.
- Credit your submission (if applicable), but this is not required.

By submitting content, you confirm that you own or have the right to share it and that it does not violate any third-party rights.

8. Children's Privacy

Our Site is not intended for users under the age of 13. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately.

9. Policy Updates & Changes

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the "Last Updated" date. We recommend reviewing this page periodically.